Quick answer: Most charges happen due to insurance coverage, missed/late appointments, or subscription renewals.
You may be charged for a nutrition session depending on your insurance coverage, appointment activity, or plan.
Most clients pay little to nothing with insurance, but charges can occur in certain situations.
💳 Common reasons you may have been charged
1. Insurance did not fully cover your session
Even if you have insurance, you may still be responsible for:
• a copay
• a deductible
• coinsurance
Coverage varies by plan, and final responsibility is determined by your insurance provider.
👉 What to do:
1. Check your Explanation of Benefits (EOB) from your insurance
2. Look for your deductible status
3. Confirm what portion your plan covers
2. Your insurance was not active or did not cover the service
If your insurance:
• was inactive, or
• does not cover nutrition services
👉 The session is billed as out-of-pocket
3. You canceled late or missed your appointment
If you:
• cancel within the required notice window, or
• do not attend your session
👉 The session is considered used and may not be refunded
For more details:
• Late Cancellation Policy
• Missed Appointment Policy
4. You used a session credit or out-of-pocket session
If you are on a plan with session credits or paying out-of-pocket:
• a credit may be used, or
• a charge may be applied to your payment method
5. Your subscription or plan renewed
If you are enrolled in a subscription:
• charges may occur on a recurring basis (e.g., monthly)
• these charges are separate from session usage
6. A previous balance was processed
In some cases, a charge may reflect:
• a past session
• a delayed insurance claim
• a reprocessed claim
🔍 How to figure out exactly why YOU were charged
If you’re unsure which applies:
👉 Ask yourself:
• Did I recently have an appointment? → likely insurance-related
• Did I miss or cancel late? → policy-related
• Is this a monthly charge? → subscription
• Is this from an older date? → prior balance
⏱️ When charges happen
Charges may appear:
• after your appointment, once insurance processes the claim
• on your billing cycle, for subscriptions
• after a delay, if claims are reprocessed
⚠️ Important to know
- Insurance verification is an estimate, not a guarantee
- Final costs are determined after your insurance processes the claim
- Missed or late-canceled appointments may still result in charges
👉 What should I do if I don’t recognize a charge?
If something doesn’t look right, our support team is happy to help.
Please email: 📧 support@topnutritioncoaching.com
Include:
• Your full name
• Date and amount of the charge
• A short description of your question
🔗 Related articles
• How Session Credits Work
• Late Cancellation Policy
• Missed Appointment Policy
• Can I get a refund?