Session credits represent the number of nutrition appointments included in your plan.
Each scheduled session uses 1 credit.
Most clients use one credit per visit, whether the session is completed or missed.
💳 When are session credits used?
A session credit is used when:
• you complete a scheduled appointment
• you miss an appointment without notice
• you cancel within 24 hours of your scheduled session
For more details:
• Late Cancellation Policy
• Missed Appointment Policy
👀 How can I view my sessions?
You can view your:
• upcoming appointments
• session activity
in your Client Portal at any time.
⚠️ Important to know
• Credits are applied automatically based on appointment activity
• Missed or late-canceled appointments still use a session credit
• Credits cannot be restored once used
❓ What happens if I run out of session credits?
If you have no remaining credits:
• you may need to purchase additional sessions, or
• your next session may be billed as an out-of-pocket visit or processed through your insurance, depending on your coverage
If you’re unsure, our team can help review your account.
👉 Have questions about your sessions?
If you have questions about your remaining credits, plan details, or billing, please contact:
support@topnutritioncoaching.com