Quick answer: Most appointment issues are caused by browser, device, or internet connection problems — and can usually be fixed quickly.
🎥 Common issues
You may experience:
• video not loading
• audio not working
• trouble joining your session
• session freezing or disconnecting
🛠️ Try these steps first
👉 Most issues can be resolved by:
1. Refreshing your browser
2. Checking your internet connection
3. Switching to a different browser (Chrome or Safari recommended)
4. Restarting your device
5. Logging out and back into your Client Portal
📱 Device tips
For best results:
• use a laptop or desktop when possible
• ensure your browser is up to date
• allow camera and microphone permissions
⏰ If your appointment is starting soon
If you’re having trouble right before your session:
👉 Join as soon as possible — even if late
👉 Your provider may still be able to continue the session
⚠️ Important to know
• Providers may need to end sessions at the scheduled time
• Technical issues do not automatically cancel your appointment
• Late cancellations or no-shows may still apply
👉 What should I do next?
If you’re still unable to join:
Please contact: support@topnutritioncoaching.com
Include:
• your full name
• appointment time
• a brief description of the issue
🔗 Related articles:
• How do I join my appointment?
• I’m having trouble logging in
• How do I access my Client Portal