Quick answer: Your insurance may appear inactive if it has expired, changed, or cannot be verified with your provider.
❗ Common reasons this happens
Your insurance may show as inactive if:
• your policy has expired
• you recently changed plans
• your employer updated your coverage
• your information was entered incorrectly
• your insurance provider could not verify your benefits
💳 What this means for your appointments
If your insurance is inactive:
• your session may not be covered
• your claim may be denied
• your visit may be billed as out-of-pocket
📝 How to fix it
👉 Start here:
1. Confirm your insurance is active with your provider
2. Log into your Client Portal
3. Update your insurance details if anything has changed
🔄 What happens after you update it?
Once updated:
• we will verify your new insurance
• you may receive updated coverage details
• future sessions will be processed under your new plan
⚠️ Important to know
• Insurance must be active at the time of your appointment
• Verification is based on the information provided
• Delays in updating may result in billing issues
👉 What should I do next?
If your insurance is showing as inactive:
1. Confirm your coverage with your insurance provider
2. Update your information in your portal
3. Wait for confirmation before your next session
👉 Need help?
If you’re unsure why your insurance is inactive, we’re happy to help review it with you.
Please contact: support@topnutritioncoaching.com